Why customer support is nonexistent in this game

[Ogmuk]

Just read the pic.

.

[azek]

I say we do it. Get alts and create a guild called "changeitnowFAGS" and when you send him the ticket, remind him of that conversation. When they change that guild name to Da`Kor, we can start moving everyone there.

We can do it!

[Veev]

DaKor > Da`Kor :P

[Clive]

WoW's GMs are all pussies. I was ready to stab someone in the face when a GM refused to port me back to the correct graveyard (I died in Searing Gorge, was ported to Dustwallow Marsh) and told me I had to spirit rez and pay the additional 25% repair bill (about 4g). :furious:

[Lunac]

Weird .. When this game was just released my first guildleader of the guild i was in mispelled the name when he created it and asked for it to be changed and they did. He named it Bloodhawk Knights when he wanted Bloodhawke Knights. It was changed over night without any problems at all.

[Mulberry]

doesn't bother me slightly that the name is DaKor. But im not an EQ vet or whatever

[Clive]

How's about we take this as an opportunity to give the non-EQers some background info on the name Da`Kor? Pretty please?

[Dardatheus]

LMAO

That is the most absurd joke of a GM response I've ever heard. They are completely unwilling to make the effort to even inquire to their superiors about such a ridiculous iteration of purely token red tape.

/puke

[Ogmuk]

Tried it again today, as I have been the last couple of days, and this GM kept giving me one-liners and pasting this very common line behind everything: "Is there anything else I can help you with?" As I kept on going, friendly as always, she (or he) said she needed to help another customer and deleted my ticket so I couldn't message her. Quite rude.

[Ramorous]

Honestly, if you want something done... go post those screenshots on the general forums... make the subject line have the word "blue" in it cause otherwise they never reply (which is another nuissance of the boards)

Don't blame the GM or anything, but blame blizz cust support in general and messed up policies.

;)

[Ogmuk]

Just tried it again, from my /chatlog, first the one I mentioned above, then the one after:

Slellae whispers: I apologize for any inconvenience you have experience with our service. While I do wish that your name could be changed, the apostrophe is a character that cannot be used in a name.
To Slellae: It is possible however when you create a guild name which is improper and have it changed by a GM because there's more than one guild out there with an apostrophe in their name.
To Slellae: All renamed by GM's.
To Slellae: We also have people in the guild who experienced a guild name change because their guild master misspelled their name and had it changed by a GM without having to disband and reform. Either way, we cannot be helped it seems unless we break the rules.
To Slellae: In their previous guilds, I mean, btw.
Slellae whispers: While I do not recommend violating our policies I still cannot have your name changed. A Game Master cannot add an apostrophe as it is.
Slellae whispers: If you do see any guild that has one it we would appreciate you bringing it to our attention.
To Slellae: There are guilds with apostrophes. Even on this server, they had their name changed by a GM because it violated the guild name policy, obviousy. I don't want to rat them out, but as GM I'm sure you can find out if you want to.
Slellae whispers: I can look into the matter. Thank you for the report. Is there anything else in the meantime that I can assist you with?
To Slellae: And I think apostrophes should be allowed if guilds like "BAN ALL KIDS" can exists. At least it adds a roleplaying atmosphere but the GMs apparently do not want to assist in any way.
Slellae whispers: That name is appropriate on a PvP server such as this. If you have any inquires about our naming policy, I recommend viewing our website at (www.worldofwarcraft.com).
To Slellae: Creating a guild called ROFLCOPTERZ is no problem in this game while Kla'Thar for example, would not be allowed.
To Slellae: This isn't a PvP server.
Slellae whispers: Pardon, I had meant PvE.
Slellae whispers: The naming rules on PvP and PvE are the same however.
To Slellae: Then, can you explain me why Da'Kor is not appropiate? If it's in the power of a GM to add the character.
To Slellae: It's Da`Kor btw, with an accent, but Da'Kor would be a big improvement as well.
Slellae whispers: Unfortunately it is not. ASCII characters are in violation of our policy. The apostrophe character is not allowed either, even for a Game Master to add.
Slellae whispers: I will need to assist other players now. Do you need any other assistance before I go?
To Slellae: I cannot find in the policy where it says that such characters are not allowed in a name.
Slellae whispers: We consider it inappropriate.
To Slellae: Why is that? It doesn't say so anywhere in the policy and GMs seem to differ from opinion if there are guilds with such characters in their name.
Slellae whispers: It does fall under our policy as inappropriate.
Slellae whispers: I will need to assist other players now.
Slellae whispers: I recommend using the suggestion forums if you feel ASCII characters should be allowed.
To Slellae: As I mentioned before, I've been in this game since early beta and so has our guild.
Slellae whispers: I will be closing your ticket now. When I do so you will be unable to chat to me directly. Please feel free to petition any other questions you have in the future. Thank you for playing World of Warcraft!
To Slellae: I've spoken with GMs and suggested it on the forum.
Slellae whispers: Your feedback is highly valued. For any comments or concerns about the quality of service provided by our Customer Support Staff, please email wowgmfeedback-us@blizzard.com.
To Slellae: Hello?
To Slellae: During closed beta I accepted being ignored as it was free but with over a hundred paying customers in our guild who have been paying for about a year long, I think it's not unreasonable to expect some customer service once in a while.
Slellae whispers: Please submit a GM Ticket request if you need to speak to a GM.


Amarrist whispers: Greetings, this is Game Master Amarrist. May I have a moment of your time?
To Amarrist: Hello. Of course you may.
Amarrist whispers: May I ask if you happen to have any Guilds you want to report?
To Amarrist: No. Well, yes, our own. DaKor is wrong, misspelled, as it should be Da`Kor.
Amarrist whispers: Unfortunately we are unable to change your guild name.
Amarrist whispers: Is there anything else I can assist you with today?
To Amarrist: So I've been told last time, and the time before. Is there any particular reason why there's no way for us to get the special character where it is no problem for some other guilds to get them?
Amarrist whispers: Once you have made a guild, we do not change guild names unless the names violate our policy.
To Amarrist: Indeed. So a workaround is creating a guild with a name which is improper and then you can have whatever name you want.
Amarrist whispers: No.
Amarrist whispers: That would not work.
To Amarrist: I've been told by more than 1 GM that it would
Amarrist whispers: If you made a guild, why would you name it something improper only to have it changed to something else?
Amarrist whispers: You will still be limited by the names that are available.
Amarrist whispers: And you may not get the name you want.
To Amarrist: Because GMs have the power to add special characters to it which the silly name filter during guild creation will not allow.
Amarrist whispers: I assure you that Game Masters do not add the special characters.
Amarrist whispers: ASCII characters and accent marks are added by the players themselves when they make the guild.
Amarrist whispers: If there is nothing else I must close this chat window.
To Amarrist: Then you are misinformed because I am looking at a player who has a non alphabetical character in their guild name right now.
Amarrist whispers: That is because he made that name himself.
Amarrist whispers: We do not add ASCII characters to the names of guilds or characters.
To Amarrist: That's not true. I bet you 50 silver that I cannot create a guild name with that character.
To Amarrist: Even with alt strokes I won't be able to get it.
Amarrist whispers: I am sorry if you are unable to make ASCII characters.
Amarrist whispers: I assure you that I am not trying to decieve you in any way.
To Amarrist: I'm sure you're not. But I'm willing to /gquit now to show you that I can't get the character.
Amarrist whispers: I am simply stating that we will not change your guild name.
To Amarrist: I understand. What if I create a new guild, could you help me get that character if I cannot do it myself?
Amarrist whispers: No, we do not offer that service.
To Amarrist: I've got a chatlog of last GM who said he could. I asked him if he could rename my guild if I named it Analscout, and he said he would.
Amarrist whispers: I am sorry, but we will not change your guild name.
Amarrist whispers: This is final.
Amarrist whispers: I will close our chat now.
Amarrist whispers: Your feedback is highly valued. For any comments or concerns about the quality of service provided by our Customer Support Staff, please email wowgmfeedback-us@blizzard.com.
To Amarrist: But it is an improper name, is it not?
Amarrist whispers: Thank you for playing World of Warcraft. I hope you have a better day.
Amarrist whispers: WeIf you make a guild name with that title, you will be actioned.
Amarrist whispers: Goodbye.

Consistent, aren't they? At least there's an opening now. I will just keep on asking how people get accents/apostrophes in their guild name until I get another clueless GM who says it's done by players. Then not mention Analscout until he helps out and, who knows, maybe he'll try and find out. ;)

[Ogmuk]

It's just the name we picked Clive. We didn't mind using DaKor when we thought the system couldn't accept such characters in the guild name but obviously we've been mistaken.

While I'm still perfectly OK with DaKor, I'd still prefer Da`Kor, especially if they can do it very easily but won't because of some policy.

[Clive]

What I meant is what's the meaning behind the name, if any? I've had several people ask me, and my only response is /shrug. :p

[Ogmuk]

None. Which is good, you can always make up something!

Heya sexy. Did you happen to know Da`Kor means cyber for cheap?

[Dardatheus]

I always assumed Dakor was short for:

Distinctly awesome killers owning raids! :P

[Gionnelles]

While I don't care at all about the exact name of the guild, its ridiculous the quality of the "support" from these GMs. You should just make a collection of these chatlogs from all the GMs and post them up on the general board with a catchy title.

Its clear that the GMs have no clue wtf is going on.

[Grunthor]

it's a little of both. The GMs are often times clueless, but more often its simply in a gigantic bueracratic beast like blizzard they are simply cogs following rules.

[Law]

It is kind of a shame that the GMs aren't empowered to make simple decisions like adding a tilde to a guild name. We aren't asking for a free server transfer or something drastic... just a small little symbol that isn't offensive to anyone. While I understand they are a beuracracy with assinine rules they really shouldn't hamstring their own GMs to such an extent.

Anyway, the GMs specifically told you that they would be willing to change the name if you make an "illegal" name first so I suggest we go that route. If you get in trouble for it just show them the screenshots yourself and they can verify it in their logs that they are true.

[Ogmuk]

I tried that in my last attempt which I posted above. But I'll try it again sometime soon. ;)

[Laibach]

Slellae whispers: Unfortunately it is not. ASCII characters are in violation of our policy.


Well, there you have it! "DaKor" is clearly in violation of the policy. Maybe we can come up with a cool ANSI grafix guild name to replace it with?

[Ogmuk]

Yeah, wtf. Anyone want to try and petition?

Do /chatlog first. So we can build a nice log of different replies and then post them on the blizzard forums.

[Huggs]

tell me exactly what you want me to appeal and ill do it.

make like a static petition and post it on boards and then we can do it, so its the same question just different answers :D

[Ogmuk]

Alright, try this:

"Greeting! How is it possible that D'Gentlemen have an apostrophe in their guild name when we can't get an accent, or an apostrophe, in our guild name?"



I don't want to see their name get changed tho. At least now we have a guild name to point at when they claim GM's don't, can't or aren't allowed to put apostrophes in guild names.

[Huggs]

petition sent, we'll see what happens

[Aza]

(a) Dark Elves in EverQuest lore have last names that look like "T'kar", "D'jin", and so on.

(b) Dark Elves > *

(c) Oggie's Dark Elf in beta had a last name of "D`Kor".

(d) Oggie thought "Da'Kor" looked better than "D'Kor"

(e) ` is more 1337 than '

(f) Da`Kor

That's my understanding. I might be off on the beta part, since I didn't play EQ beta. I'm 110% sure about (b) though.

p.s.: Dark Elven Templar > (Night Elven Priest ^ 100)

[Elsington]

There you have it folks ^^

[Ogmuk]

Any response, Huggs? And did anyone else try to petition this yet? :)

[Huggs]

I sent one a few days ago and waited for over 5 hours before logging, then got an email later that night, but basically said try petitioning again! thanks for playing :hmm:

[Ogmuk]

We need more to petition. They have been ignoring my emails. :/

[Clive]

I spoke to a GM about it the other day, and he basically denied that GMs have the power to do it at all. When I asked about other guilds that had GMs alter their names, he again denied it ever happening and then said the guild leaders must have done it with third party software. I have screens if you want to see them.

[Ogmuk]

Doh Clive. Should have done /chatlog so you could paste it here. Screenshots will do too, just more work to post on the forums. Third party software, rofl, the GMs are pulling excuses out of their asses. :P

[Veev]

third party.. aha hahaha

[Law]

http://forums.worldofwarcraft.com/thread.aspx?fn=wow-paladin&t=479732&p=1&tmp=1#post479732

The OP of that stupid thread has a guild with an "illegal" character in its name too. Wonder how they got it?

[Ogmuk]

This is a chat I had like 3 weeks ago with a GM, I'll email it but 99% chance I won't even get a reply to it.



To Spooli: There's one more thing. I've seen guilds with characters in their guild names like D'Gentlemen who had their name changed by a GM because it violated the guild name policy. Our name is Da`Kor but we aren't able to get the character in our name anyway. Not if we create a new guild either
Spooli whispers: The Tilde ( ` ) is an illegal character I believe in our naming system, and is probably why it was not allowed to be created, however apostrophe's such as D'Gentlemen is just fine.
To Spooli: Nope. That's not accepted either since we would be really happy with that too. We tried that.
To Spooli: Accent (on tilde button) would be our real name, but apostrophe would be great too.
Spooli whispers: I don't see why it is not allowed unless it is in violation of our naming system in some way, unfortunately there isn't a way for me to check.
To Spooli: I have checked the guild name policy on worldofwarcraft.com and it doesn't mention it in any way
Spooli whispers: You may wish to try to re-create the guild with an alt to see if it works before disbanding this current guild. If it works, you may all transfer to the new guild, but I cannot change a guild name, I have not the power
To Spooli: That's what I've been trying but there's no way to get such character in my guild name unless a GM changes it for me
Spooli whispers: *nod* I understand. Unfortunately we do not alter guild names unless they are found in violation of our policy, I sadly cannot change your name, you may request the change however,
Spooli whispers: By e-mailing wowgm@blizzard.com, and our specialist team may be able to assist you further.
To Spooli: I have tried emailing various times but each time I'm told a different story which is really depressing :(
To Spooli: I've told them that I'd be willing to create a name that violates the policy, since they aren't allowed to change it otherwise
To Spooli: But they say I can't do that. That's not OK.
To Spooli: So I'm stuck. ><
To Spooli: And we've been in WoW since closed beta and I've lost count on the amount of times I tried this. So it would really make everyone's day if one GM bothered to inform someone that the policy is a bit flawed ;)
Spooli whispers: I will be sure to make a note of this, I advise you to e-mail the address I gave you however, as it is the only means of us being able to change your guild name, I do not have the power to do so here.
To Spooli: I've tried so many times :(
To Spooli: Half the time I get no response at all. Other times I'm told that they cannot change it unless it violates the name policy
To Spooli: Which it does not.
To Spooli: And creating a new guild with a wrong name isn't considered appropiate.
To Spooli: So I do not know what to email
Spooli whispers: I'm sorry, but my hands are tied in this matter. I will make a note to consider the name change, but I can guarantee nothing.
To Spooli: Thanks a lot. I hope it matters. :)
Spooli whispers: I hope so too! Thank you again and have a super-fantabulous day in the World of Warcraft!

[Dardatheus]

super-fantabulous


Well....at least this useless GM is queer. :sick:

[Pariel]

I always figured Da'Kor standed for "the core" in gangstarized spelling. An example would be: Werd homes I was raiding the other day in da'kor with my guildizzles and we split rags wig then rolled off on some 20's, damn was dat money!

Im mista dopemanne :o

[azek]

I always figured Da'Kor standed for "the core" in gangstarized spelling. An example would be: Werd homes I was raiding the other day in da'kor with my guildizzles and we split rags wig then rolled off on some 20's, damn was dat money!

Im mista dopemanne :oWord to your mother.

[Ogmuk]

A couple more replies:



Greetings,

Thank you for contacting the World of Warcraft Game Master Department.

Answer: Thank you for providing that information. The guild name that you mentioned, D'Gentlemen, was done awhile ago. Our policies change all the time. Unfortunately, we cannot change your guild name as it does not violate the policies. At this time, tilde's (`) and apostrophe's (') are not usable in guild names. However, as stated in a previous email, you may be able to use an ASCII character to be an accent mark if you want to create a new guild. Here are the steps provided in a previous email to you:

"If you are running windows go into Start Menu - Programs - Accessories - System Tools - Character Map. Use the character map to type out your Guild name into a word editor and paste that name, Da`Kor , into your new guild charter, or for that matter just copy - Da`Kor - from this email into the new Guild Charter."

Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***



Regards,
Chideki
Game Master
Blizzard Entertainment
http://www.worldofwarcraft.com


------ my reply ------

Greetings,

I've tried what you suggested but it gives the same error. It
says the name includes an invalid character and it says the same
thing when I try an apostrophe.

Any help would be appreciated,

----- reply ------

Greetings,

Thank you for contacting the World of Warcraft Game Master Department.

Petition: I've tried what you suggested but it gives the same error. It
says the name includes an invalid character and it says the same
thing when I try an apostrophe.

Answer: Unfortunately, there is not much more we could do for you. Our policies have changed and names which were allowed previously are no longer able to be made. It appears that this is the case with ASCII characters in guild names. I do apologize for the inconvenience this has caused you.

Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***


Regards,
Chideki
Game Master
Blizzard Entertainment
http://www.worldofwarcraft.com


--------- my reply ---------


Hello,

This puts us back at square one because that was my original
petition. I cannot get the special character in our guild name
because the system won't allow it, yet there are various guilds
on many servers with special characters in their guild name. When
I ask their guild master how they got the character, I'm told
that a GM changed their name (usually because if violated the
naming policy).

Our guild has been found in '99, longer than most guilds and
we've been playing WoW since early closed beta (you can search
for the guild name DaKor in your own databases if you got data
from beta, to verify if you want). Give us a break, finally...
pretty please :)

--- reply ---

Greetings,

Thank you for taking the time to contact us with regards to the World of Warcraft account you are using. Unfortunately, there currently is no process which allows players to change the names of their guilds if those names do not violate the applicable World of Warcraft Policy (http://www.blizzard.com/support/wowgm/?id=agm01712p). This may or may not change in the future as we continuously evaluate the needs of the World of Warcraft community. We apologize for any inconvenience this may have caused and thank you for your time and understanding in this matter.

Please feel free to contact us with any further questions or concerns you may have.


Regards,
Chideki
Game Master
Blizzard Entertainment
http://www.worldofwarcraft.com


I'd really like to punch myself in the nuts. It's more enjoyable and rewarding than talking to blizzard's 'game masters'.

[azek]

Create a new guild called "Suck my dick" already. Have them change that to Da`Kor and we'll all move over :D

[Elrich]

Just make a guild name that is not as abrasive like "JESUS CHRIST" or something to do with religion or something and they will change it. DOn't have it be Suck my dick or something liek that nonsense. Anyway, I think that we should make a guild name that is like JESUS CHRIST SUPERSTARS or Blizzard sucks or something like that.

Something that got me VERY good results was reporting a GM for verbal harassment for giving me canned responses and macroed replies. It went something like this:

"In my opinion as a long time player of this game <GM> Harold has not lived up to the expectations that I, as a customer, have for Blizzard Customer support. Blizzard takes a lot of pride in their customer service and the way that they resolve situations brought around by their customers and I just believe that <GM> Harold does not fit this criteria. He has give me canned responses and macroed replies and I get the feeling that I am not as important as if Blizzard doesn't care for me. If you truly care about customer service I suggest that your GM's listen to the suggestions by the players and listen to their concerns rather then "I'm sorry this is working as intended. Can I help you with anything else? Enjoy your journey in the World of Azeroth! If you'd like to speak to a GM please open a ticket." This is unacceptable according to the standards of customer support that blizzard has presented to it's customers. Thank you for your time and consideration on this issue."

That was about the jist of my petition and then they started like groveling at me feet asking me if they could do anything at all for me and acted so concerned. If you put "BAD CUSTOMER SERVICE" anywhere in a GM ticket it will get a nice response.

[azek]

I was just kidding, but any "illegal" name should do.

[Elsington]

We are going to have to resort to something uncouth in order to get the guild name we want. It's obvious that by now GMs will not just change something for us by following policy.

[Hellbourne]

can we change guild name to analscouts?

[Dardatheus]

I vote for <BukkakeVillagers>

[Didek]

Actually I guess I'll try what Elrich said. Like Olg I've send in lots of petitions to get this fixed but always the standard replies. Lets see what happens.

[Ogmuk]

I've sent them a total of 6 emails after the last one and no reply to any of them although the auto responder says replies will take less than 24 hours. CS put my IP on a temporary ignore?

I'll try emailing through a different smpt server to see what happens.

When they respond I'm sure they will tell me not to reply to donotreply@blizzard.com, as if I'm some kind of moron. :furious:

[Ogmuk]

Omfg....

----- my email: -----

I've sent about 6 emails now and haven't received a reply to any of them and it's been far more than 24 hours ago while the auto reply messages states: "Normal email response time is less than 24 hours". Almost 2 days now in fact. I've had very fast replies to my previous emails but I guess I got too annoying and my emails are automatically ignored? I thought Blizzard took a lot of pride in their customer service and the way that they resolve situations brought around by their customers.

Is there a direct email address of a GM (Harold?) who could help me on the Stormrage server so I can send him my problem and get some support? Because I'm definitly not getting any here.


Thanks,

----- their reply: -----

Greetings Patrick,

Petition: "We just killed Nefarian and after he died he immediately respawned on his throne. This should be fixed asap. We as guild will not exploit it but I know many other guilds will. Killing him again is considered an exploit, is it not? And is this a known bug? Get it fixed ASAP, please."

Answer: We apologize for being unable to address your petition while you were online. However, we are aware of the situation you reported, and we are currently working on a solution. Please check the World of Warcraft website (http://www.worldofwarcraft.com) for future updates and corrections. We appreciate your patience.

You can also check our forums ("http://www.worldofwarcraft.com/forums/") where you can discuss game issues with other players.


Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***


Regards,
Ventoramus
Game Master
Blizzard Entertainment
www.WorldofWarcraft.com

They starting name calling now. Patrick? Wtf? They are calling me Leiran now? :p Nefarian? Wtf! That petition was from last week, thanks!

----- another email i sent earlier: -----

Greetings,

I'm sending this email again since I didn't get reply from the other one I sent. Anyways, this is a chat I had (one of the countless chats) with one of the GMs:
-------------------------------------

To Spooli: There's one more thing. I've seen guilds with
characters in their guild names like D'Gentlemen who had their
name changed by a GM because it violated the guild name policy.
Our name is Da`Kor but we aren't able to get the character in our
name anyway. Not if we create a new guild either
Spooli whispers: The Tilde ( ` ) is an illegal character I
believe in our naming system, and is probably why it was not
allowed to be created, however apostrophe's such as D'Gentlemen
is just fine.
To Spooli: Nope. That's not accepted either since we would be
really happy with that too. We tried that.
To Spooli: Accent (on tilde button) would be our real name, but
apostrophe would be great too.
Spooli whispers: I don't see why it is not allowed unless it is
in violation of our naming system in some way, unfortunately
there isn't a way for me to check.
To Spooli: I have checked the guild name policy on
worldofwarcraft.com and it doesn't mention it in any way
Spooli whispers: You may wish to try to re-create the guild with
an alt to see if it works before disbanding this current guild.
If it works, you may all transfer to the new guild, but I cannot
change a guild name, I have not the power
To Spooli: That's what I've been trying but there's no way to get
such character in my guild name unless a GM changes it for me
Spooli whispers: *nod* I understand. Unfortunately we do not
alter guild names unless they are found in violation of our
policy, I sadly cannot change your name, you may request the
change however,
Spooli whispers: By e-mailing wowgm@blizzard.com, and our
specialist team may be able to assist you further.
To Spooli: I have tried emailing various times but each time I'm
told a different story which is really depressing :(
To Spooli: I've told them that I'd be willing to create a name
that violates the policy, since they aren't allowed to change it
otherwise
To Spooli: But they say I can't do that. That's not OK.
To Spooli: So I'm stuck. ><
To Spooli: And we've been in WoW since closed beta and I've lost
count on the amount of times I tried this. So it would really
make everyone's day if one GM bothered to inform someone that the
policy is a bit flawed ;)
Spooli whispers: I will be sure to make a note of this, I advise
you to e-mail the address I gave you however, as it is the only
means of us being able to change your guild name, I do not have
the power to do so here.
To Spooli: I've tried so many times :(
To Spooli: Half the time I get no response at all. Other times
I'm told that they cannot change it unless it violates the name
policy
To Spooli: Which it does not.
To Spooli: And creating a new guild with a wrong name isn't
considered appropiate.
To Spooli: So I do not know what to email
Spooli whispers: I'm sorry, but my hands are tied in this matter.
I will make a note to consider the name change, but I can
guarantee nothing.
To Spooli: Thanks a lot. I hope it matters. :)
Spooli whispers: I hope so too! Thank you again and have a
super-fantabulous day in the World of Warcraft!

-------------------------------------

To sum up the problem in short:

1) We want a guild name with an illegal character (Da`Kor instead of DaKor). So it's not really a name change, it's just a character added to the current name

2) We cannot create a new guild either with the appropriate name if we wanted to (although we preferred a current name change) because the guild creation won't allow this character. And although we've been giving feedback during beta to make this possible, it still is not. Vanguard is currently early beta, thanks to us they found out that the accent isn't working appropriately in guild names and are already working on it! They are 2 years ahead already.

3) The only way we can get the name Da`Kor is if we create guild which violates the name policy, then report ourselves or have others report us.

Hence an exception or at least some help from a specialist would be in order.



Thanks again,

----- their reply: -----

Greetings,

Thank you for contacting the World of Warcraft Game Master Department.

Changing a character's name at the player's request, moving characters to another account, and moving characters to another realm of their choice are not available at this time. If these services become available in the future then an announcement will be made on our website at (www.worldofwarcraft.com)

Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***


Regards,
Ventoramus
Game Master
Blizzard Entertainment
www.WorldofWarcraft.com

----- And then I received another reply to the same email I sent, since I was getting no reply: -----

Greetings,

Thank you for contacting the World of Warcraft Game Master Department.

Recently, you contacted us in regards to a particular character name or names that you felt violated our posted naming policy. I would like to thank you for taking the time to keep World of Warcraft enjoyable for everyone.

Due to the nature of the name(s) reported, the decision has been made not to change it. Please remember that it is at the sole discretion of Blizzard Entertainment whether or not a name is changed, and any policy is subject to revision at any time. Our goal is not to police all names in the game but rather to keep the environment free of names that are clearly offensive.

Thank you again for the report, and we hope that you continue to bring to our attention names that you believe are offensive and violate our policies. I hope you enjoy the rest of your time in World of Warcraft!

Also note that changing a character's name at the player's request, moving characters to another account, and moving characters to another realm of their choice are not available at this time. If these services become available in the future then an announcement will be made on our website at (www.worldofwarcraft.com)

Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***


Regards,
Ventoramus
Game Master
Blizzard Entertainment
www.WorldofWarcraft.com




These fucking idiots tell me to email their specialist team because they can't help me in-game and when I do I get these botted replies. Character name change? Wtf. Thanks for nothing, idiots. Sigh.

[Drunklight]

didnt midnight get he's nickname changed?

[Ogmuk]

Xubrin whispers: I apologize for the delay, I am rereading the situation.
To Xubrin: ok, thank you
Xubrin whispers: So you want to place a ` in your name. Unfortunately, like normal names, we are unable to change names upon request.
Xubrin whispers: Guild names rather.
To Xubrin: I know thats why I was told to email the specialist team because you cannot just change it, you need a guild name to violate the policy first before you can change it.
Xubrin whispers: And the name does not violate any of our policies.
To Xubrin: I know, but it takes 10 minutes for me to make one which does and the last GM I spoke with agreed.
To Xubrin: Yet I'd prefer not to so thats why I keep asking if exceptions can be made
Xubrin whispers: So you are trying to find a loophole in our system?
To Xubrin: no
Xubrin whispers: =)
To Xubrin: Else I wouldn't be trying to feedback and request this for 2 years now.
To Xubrin: I'd have created a wrong name right when the server went live
To Xubrin: But I've been trying to do it fair and I'm punished for it
To Xubrin: Seems very wrong
Xubrin whispers: The reason why we are strict on our policies is because if we make exceptions, then we would have to make exceptions for everyone else.
Xubrin whispers: I do understand what you are trying to accomplish but it is something we are unable to do.
To Xubrin: I know that and fully understand. But guild names with illegal characters already exist and have been given these names because they violated the policies.
Xubrin whispers: But I tell you what, I will forward your issue to our specialist so that they can review it.
Xubrin whispers: But if they say no, this issue must be closed.
To Xubrin: We have been trying to accomplish it the fair way and really, nobody could tell the difference if I created a new guild and have it renamed
To Xubrin: or if a 'specialist' renames our current guild
To Xubrin: Yeah I know, that I've been told so many times as well :P
To Xubrin: there's really no way for me to progess any with this problem
Xubrin whispers: Have you spoken with a specialist already?
To Xubrin: That's what I've been trying
To Xubrin: at wowgm@blizzard.com
To Xubrin: thats when I get the automated replies like this :
To Xubrin: Changing a character's name at the player's request, moving characters to another account, and moving characters to another realm of their choice are not available at this time. If these services become available in the future then an announcement will be made on our website at (www.worldofwarcraft.com)
To Xubrin: I wasn't even requesting a character name change so I guess the person hit the wrong macro / auto reply.
Xubrin whispers: But I also see other emails regarding the guild name change as well.
To Xubrin: which ones?
Xubrin whispers: Guild names and character names go by the same policies.
To Xubrin: I know but I wasn't requesting a guild name change. I was just pointing them out that most people create guilds with wrong names and get their thing accomplished that way
To Xubrin: and I get these auto replies which make no sense
To Xubrin: even got a reply to an in-game petition from over a week ago
To Xubrin: there just isn't any person actually reading my emails at wowgm@blizzard.com
Xubrin whispers: Ok. So you are trying to get a name change, but you're not.
To Xubrin: I'm trying to make them aware that there are some people who don't want to create guild names with wrong names because there definitely is a loophole and I'm trying to get one specialist to look into this and give su a break, finally.
Xubrin whispers: Ok. I will forward this to our specialist. But I am sure, they will let you know the same thing all your previous emails told you.
To Xubrin: As I already mentioned, the makers of EQ at Vangaurd already created our guild and it was no problem at all. Excellent customer service, even for a beta. We've been playing this game since beta and received none, ever.
Xubrin whispers: The ticket will stay open, please do not edit or delete the ticket at this time.
Xubrin whispers: EQ, Vanguard and World of Warcraft are different games.
Xubrin whispers: They may have different policies than what we have.
To Xubrin: Sadly yes.
Xubrin whispers: All because we are unable to provide you with a guild name change because our "policies" say we are unable to, that does not make our service "bad".
Xubrin whispers: We are going by policies, and you stated yourself, you just want to get through a loophole.
To Xubrin: I don't, if I do I did it a year ago
Xubrin whispers: Is there anything else I can assist you with before I forward this off to our specialist?
To Xubrin: what would the point be in having a wrong guild name for 2 years now? since closed beta if i knew i could have the good guild name if i created one with an inproper name
To Xubrin: yet i've been very mature about it and honest and all i get are these policies busting my balls
Xubrin whispers: I am sorry that this keeps happening. Once again, I will forward this off.

Still haven't seen a reply from this 'specialist'.

[Demetrius]

Yeaaaah... http://farm.tucows.com/2004/11/office_space.jpg

[Stryken]

Oi, just go ahead and create Dakwhore, and report it.

[Ogmuk]

The latest chat I had with this 'specialist':


GM whispers: It's not so much a policy as hard code. Names cannot have puctuation.
To GM: Guilds such as D'Gentlemen and have apostrophe, so it is possible
GM whispers: The letters you are seeing in other guild names are the result of a key map letter assignment.
GM whispers: They are not actual puctuative marks.
GM whispers: Do you know how to access your key map on your computer?
To GM: I do and the other GM I talked with told me to go to Window's Character Map, select the characters there and copy & paste it, but the guild name filter won't allow it
GM whispers: The guild name function is meant to disallow. I am genuinely surprised to see a guild name with one in it as it is not meant to be possible.
To GM: It's not the only guild, there are more on other servers too
GM whispers: When was the last time that you attempted to create a guild name?
To GM: like 4 days ago
To GM: I try it every time a GM suggests it but doesn't work
GM whispers: When you copy from the key map, which font, and symbol are you selecting?
To GM: I've tried courier
To GM: And a few others but no luck
To GM: Can you actually make one with an accent or apostrophe without using GM powers?
GM whispers: The guild that I looked at seems that their name was changed by a GM to have an ' in it. However the name previously had one as well.
To GM: The officers and guild masters of guilds with a special character I spoke with told me a GM added it
To GM: I know D'Gentlemen was previous something with Gypsies in it so it was renamed
GM whispers: The interesting thing about this issue. Is that I have changed guild name violations, and when I attempt to put in a ', even I will get an error saying that a guild name cannot have that symbol in it.
To GM: I have always received that error tho, since closed beta.
To GM: Also when I tried copy & pasting
GM whispers: If your guild name was in voilation I may have the ability to change it, however, we are not able to change guild names by request.
To GM: I'm aware of that also as of closed beta :) I told every GM that I could creat a guild which violates the policy but IMO the people who purposely do that and get their name changed isn't a good way since some like me do it the hard way without trying to
To GM: break a policy
GM whispers: I understand your concern and we appreciate that you wish to find a reasonable solution to this.
GM whispers: I may suggest using a ` instead of an '.
GM whispers: Maybe that would work.
To GM: well an accent is our original name so that would be great but that doesn't work either
To GM: It's Da`Kor, not Da'Kor, but either we'll take :) Da`Kor preferred tho
GM whispers: I spoke to my senior about this and, I'm afraid that we've come to an end of this issue. If you wish to contact him you can send an email <removed>@blizzard.com.
To GM: which decision was taken?
GM whispers: We cannot change names and we cannot encourage the use of ascii characters. Code and policy dictate certain issues, and current guild names will have to renamed to non-ascii on a case by case basis.
GM whispers: It seems that those that have them are sustained by a workflow technicallity and incorrect policy implementation by GMs concerning those guilds.
To GM: I think it's odd that guilds are allowed to take characters if they violate the name policy. However, I do think that accent and apostrophes contribute to a roleplay atmosphere.
GM whispers: I understand your concerns. And I apologize that I cannot fulfill your request. I agree that it is a unique way to distinguish yourself from the hundreds of guilds in existance. However, I'm afriad policy in this case
GM whispers: overrides certain desires.
GM whispers: Please feel free to send in mail to our senior at the previous email I provided. However, I must ask that further use of the petition system not be used further on this issue.
To GM: It's not to distinquish ourselves, we originate from EQ, which was already 6 years ago. Every MMORPG we played, EQ, DOAC, Vanguard and such all allow this character with exception on WoW. I've been told to feedback it since beta, without any luck.
GM whispers: I understand. However the email I provided you is not a feedback email. that is an address directly to a Senior Gm. I will tell you now that he will read your concerns, however, he will repeat much of what I
GM whispers: have already said to you.
GM whispers: And every GM will continue to do so.


Writing a formal and convincing email isn't something I'm good at. Would anyone like to write an email to send to this senior GM? PM me and I'll give the email address he mentioned.

[Elsington]

I could write something, what do you want me to include in it?

[Ogmuk]

Thanks :) I guess you could mention how many times we've tried and all the different answers we have been getting. All the guilds on different servers which have an apostrophe in the name, or an accent while it has always been impossible to get them in the guild name without the help of a GM. Were these exceptions? Since they want to prevent that. :p Or GMs failing to tell us since beta that there's a workaround.

[Headhunter]

why not just create a guild with 10 alts and call it something that goes against naming policy and get it changed...intill that happens they are not gona do squat crap with the petitions ya keep doing...

[Dardatheus]

Agreed.

If they are too robotic and mindless as to not be able to comprhend the blatant inconsistancies of their policies, then we will simply have to exploit their ear-blistering ignorance with the very same inconsistant regulations that govern their every caged, vapid thought.

[Ogmuk]

Wtf... From an earlier petition:
GM whispers: We cannot change names and we cannot encourage the use of ascii characters. Code and policy dictate certain issues, and current guild names will have to renamed to non-ascii on a case by case basis.


http://forums.worldofwarcraft.com/thread.aspx?fn=wow-realm-stormrage&t=81205&p=1&tmp=1#post81205

Æsir?

[Dardatheus]

STOP PLAYING BY THEIR NONSENSICAL RULES OR GIVE UP

[Elrich]

Maybe your computer just doesn't allow you to make a guild or whatever. I don't know really, but if worse comes to worse can't we just do what Stryken said and make Dakwhore or something like that?

I mean I am sure you are sick and tired of canned, macroed, and just completely wrong responses. I think you should just go for the gold and make the f'ed up name.

[Stryken]

or 10 of us just make alts and go ahead and do it!

If we ninja the name Da`Kor they have no choice!

[Didek]

The fun I had with a GM today since we moved servers and wanted to use the advice given to us by other GMs about getting our name. In this case we used the name Blizzard since it's a copyright name it would get changed. However they won't give us the ` still.

Didn't log the start because forgot to start it but it wasn't that interesting anyway. It started out about me asking why on earth we'd need to get an offensive name just to get the name we wanted. Screws the honest players like it has us on Stormrage.

Chideki whispers: It would not be fair to allow players who chose an inappropriate guild name to get something that players who following the policies do not.
To Chideki: right
To Chideki: which was bothering us from day one
To Chideki: but it's your policy and obviously you guys wanted it that way
Chideki whispers: Unfortunately, we will not be giving any guild names special characters and I do apologize if you were misinformed.
To Chideki: because the people with the offensive names were getting what they wanted while we didn't
To Chideki: misinformed by atleast a dozen GMs?
To Chideki: we kept every single log of them too
To Chideki: not to mention most give different answers anyway
Chideki whispers: Our policies are always changing to best assist our playerbase. What might have been OK at one time, can be changed at any time.
To Chideki: but the thing is it's such a minor thing. We've been going over this same shit since WoW beta
To Chideki: guilds with offensive names get what they wanted while we didn't and we know it's technically possible
Chideki whispers: So while special characters might have been allowed at one time in the game's history, they are no longer allowed and we will not be using them in guild name changes. I'm sorry.
To Chideki: hell some GM's just told us that we could create our guild with those characters if we recreated it
Chideki whispers: We do not offer guild, pet or character name changes for names which do not violate our policies.
To Chideki: our name did violate the policy
To Chideki: hell I could make one right now that does
Chideki whispers: Like I said, what might have been usable at one time, no longer is ok.
Chideki whispers: I'm very sorry but we will not be giving these special characters to your guild name.
To Chideki: so why did we get told when it was possible that it wasn't?
Chideki whispers: I have already stated that our policies are always changing to best assist our players.
To Chideki: yes but why are we not informed by these policies even if we ask the GMs?
To Chideki: we saw a guild name get changed. We asked the same day and we got the answer that it wasn't possible
To Chideki: even if we did have an offensive name
To Chideki: sounds to me that a whole bunch of GMs are following completely different policies
Chideki whispers: The guild master of your guild has already spoken to a Senior Game Master regarding your current guild name.
To Chideki: what bothers me is that when the policies allowed it we got told it wasn't possible
Chideki whispers: If your guild master has an issue, they can submit a petition.
To Chideki: I'm the guild master. I let him do it since I had to get a flight today
Chideki whispers: Unfortunately, as you are not the guild master of the guild, I cannot discuss further the guild name or it's change. I do apologize for the inconvenience this has caused you.
Chideki whispers: Your character is not the guild master at this time.
To Chideki: oh wait I can fix that right now
Chideki whispers: Your guild master has already been informed of the change. Due to privacy concerns, we cannot provide any information regarding their account or any account actions on it.
To Chideki: and if you check on stormrage this account has the guild master title there
Chideki whispers: As you were not the guild master when this change took place, and you did not discuss the issue with the Senior Game Master regarding the name, you will need to speak with Azayia for more information.
To Chideki: I have spoken to Azayia
Chideki whispers: Unfortunately, there is no further information we can give you in regards to this name change as the account action is not on your account.
To Chideki: since you guys have been messing with us since beta we've been taking turns on the petitions because it's so damn depressing
Chideki whispers: This matter is now considered closed as only letters are allowed to be used in guild names and this will not change under any circumstances due to our policies.
To Chideki: yes but why were we told the same thing when it was possible for other guilds?
Chideki whispers: It is not possible for other guilds as was explained to your guild master.
To Chideki: As I said I am the guild master. Since we never had a tempory guildmaster before I don't even know the lead transfer command atm
To Chideki: otherwise it would be changed already
Chideki whispers: This matter is closed, Didek. The name will not be changed. Special characters are not allowed in guild names like you are requesting.
Chideki whispers: I have noted your account that you have been informed that this matter is closed and that we will not be changing the guild name.
Chideki whispers: Further petitions or emails regarding this guild name will be considered harassment of the Game Master staff.
To Chideki: that's fine. I can let other people do it for me
Chideki whispers: Regardless, we will not be offering any special characters to any guild name.
To Chideki: so people who violated your policies get what they want
To Chideki: great
To Chideki: while people who work by the system get screwed
To Chideki: nice change in policies right there
Chideki whispers: Is there anything else I can assist you with?
To Chideki: yes, how do the GM ranks work and what is yours?
To Chideki: because pretty sure you aren't the guild specialist we've talked to
Chideki whispers: I am a Game Master.
Chideki whispers: Specialists no longer handle guild name changes.
Chideki whispers: A Senior Game Master (a supervisor) has spoken with your guild master and informed them that the guild name will not be allowed special characters.
Chideki whispers: As such, the matter is closed.
To Chideki: When was the policy changed? Because Makaye told us to do this in feburary this year <== this was my error was looking at the wrong post. Should have been some specialist in jan 2006.
Chideki whispers: I will be closing the petition at this time; if you have any last questions go ahead and relay them now. Unfortunately, we will be unable to communicate once the petition has been closed.
To Chideki: like I said when was the policy changed?
To Chideki: that is my last question
Chideki whispers: As I stated, this matter is closed. As you have no further questions regarding any other issue, I bid you farewell and thank you for playing in the World of Warcraft.
To Chideki: you said I had a last question that was it
Chideki whispers: Our policies are always changing which I have already stated. Have a good day, Didek.
To Chideki: that doesn't cover it...
Chideki whispers: Your feedback is highly valued. For any comments or concerns about the quality of service provided by our Customer Support Staff, please email wowgmfeedback-us@blizzard.com.

Ofcourse if I send an email they'll suspend me based on what he said before (well if I use the same email address as I use for my subscription. If I use a different one they'll never know :p).

Now lets go over their policies. There is no specific guild name policy so I'll use the general naming policy: http://www.blizzard.com/support/wowgm/?id=agm01722p. Interesting part there is: Repeatedly violating any area of the Terms of Use (ToU), including the areas detailed above, will often result in temporary suspension from the game. So we have a chance to get suspended for trying to get the name we want. Nor does it mention anything about ASCII characters or has it ever. It's some fictional policy which probably explains why it's different every single time.

[azek]

What you really need to do is slip a $20 to a GM. You need to know who they are in RL first though :evilgrin:

[Sugar]

Can't you just called the 1-800 # and talk to someone in person about this? I would be raising hell if i was you. Remember, you are paying THEM for this game.